Buffalo, NY Area
Rochester, NY Area
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Account Executive
Location: Buffalo, NY
Identify and close NEW business opportunities on behalf of I-Evolve, specifically I-Evolve recurring revenue products and services.
Essential Duties and Responsibilities:
- Generate and qualify sales leads and opportunities
- Prepare sales action plans and strategies
- Develop and deliver presentations of company products and services to potential clients
- Develop sales proposals and perform all quoting activities through I-Evolve’s quoting tool (Quosal)
- Negotiate and close opportunities with potential clients
- Prepare and present sales contracts
- Develop and maintain good client relationships
- Monitor competitors, market conditions and product development
- Perform all sales functions, which includes tracking sales opportunities, activities, and sales tickets, through I-Evolve’s professional services automation tool (ConnectWise)
- Remain compliant with defined company policies and procedures, especially as they relate to sales
- Prepare and submit monthly progress reports to the COO with key performance indicators and results related to both closed business and anticipated new business within your sales pipeline
Successful candidates will have:
- Prior outside sales experience with relevant products and services.
- Strong track record of managing the customer commitment, negotiating deals and closing the sales process.
- Demonstrated level of success in the cultivating, developing and managing client relationships.
- Demonstrated level of success in achieving sales targets/quotas.
- Knowledge of principles and practices of sales.
- Knowledge of customer service principles.
- Knowledge of basic business practices and principles.
Skills & Competencies:
- Goal-oriented
- Self-motivated
- Self-management and adaptability
- Interpersonal skills
- Verbal and written communication skills
- Negotiation skills
- Resilience and tenacity
- Stress tolerance
- Proficient in general office applications
- Typing and general computing skills
Helpdesk Specialist
Location: Buffalo, NY
The Helpdesk Specialist is responsible for assisting customers in maintaining their IT infrastructure and working with all internal support teams. They are also responsible for the implementation and maintenance of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.
Essential Duties and Responsibilities:
- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
- Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Escalate service issues that cannot be completed within agreed service levels
- Communicate to customers: keeping them informed of progress, notifying them of impending changes or outages, etc.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Develop in-depth knowledge of the service catalog and how it relates to customer's needs
- Document internal processes and procedures related to duties and responsibilities
Systems Engineer
Location: Buffalo, NY
The Systems Engineer is responsible for all remote and on-site service and support needs for our customers and reports to the Operations Manager. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.This particular position will require superb interpersonal skills and a comfort in customer-facing support.
Essential Duties and Responsibilities:
- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix and Microsoft
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Escalate service issues that cannot be completed within agreed service levels
- Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Develop in-depth knowledge of the service catalog and how it relates to customer's needs
- Document internal processes and procedures related to duties and responsibilities
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Self-motivated with the ability to work in a fast moving environment
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
