Power-Up The Way Your Business Communicates
VoIP is a technical term meaning "Voice over Internet Protocol." It is hardware and software that
enables you to utilize the Internet as the transmission medium for telephone calls.
I-Evolve's i-Communicate Cloud Voice Over IP (VoIP) Service provides I-Evolve clients with the equivalent of a full featured enterprise class PBX system delivered as an equally efficient and more economical cloud service. i-Communicate is ideal communications solution for companies with multiple locations and remote work forces. i-Communicate helps our clients maximize productivity while minimizing management costs.
i-Communicate G3 integrates with our desktop and mobile applications allowing for a feature set that helps you to stand out from your competition.
i-Communicate G3 Benefits
Simplified Management
Easily manage your phone system on the fly. Anytime, anywhere and on any device!
Mobility
Get the most of your office phone! Use your office phone number from anywhere and on any device!
Collaboration
Drive productivity and optimize information exchange with clients, partners, and colleagues. That’s Unified Communications!
Reliability
i-Communicate G3 offers best-in-class reliability
and redundancy for your business.
Easily Scales
i-Communicate G3 can easily scale to meet
the demands of your growing business.
Security
End-to-end encryption ensures communications are secure every step of the way.
Feature Set
Dashboard
i-Communicate G3's Web-based Dashboard gives you a single page overview of vital system information and statistics in real time.
Presence and Chat
With a quick glance to your phone or PC, you can easily see who on your team is available to instant message or call. Sync your presence and update your presence status between all of your devices (Desktop and Mobile).
Communicator Desktop Client
A single application to handle your entire day-to-day communications. Voice, Video, Conferencing, Instant messaging, Faxing and File Sharing all easily accessible through your keyboard and mouse!
Softphone
i-Communicate G3 Softphone design provides a Dialpad similar to a standard VoIP desk phone. Manage all aspects of your calls visually. No more hassle over dialing a number published on a web page or contained in an email. Access your voicemail inbox instantly and transfer calls directly to desired extensions. Everything is simply a click away.
Video Calls
Conversation face-to-face with your co-workers provides a much closer connection, better understanding and the ability to stress the importance of a certain issue.
Work On The Move
Keep the time loss to a minimum. Experience efficiency at its best with i-Com Mobile Unified Communications app. Plan phone calls, control your time and define availability using the i-Com Mobile Presence panel.
Available on all iOS and Android smartphone devices
SMS and MMS support
i-Communicate allows for the sending and receiving SMS and MMS messages from your main number or direct inward dial (DID) numbers. This functionality allows for another means of communication with business stakeholders while protecting the privacy of individual cell phone numbers.
Call Center Edition
i-Communicate G3's call center edition provides you the tools that can save you considerable resources second-by-second, day-by-day.
Agent & Supervisor Application
Tie together all of your Contact Center PBX communications in a simple interface via i-Communicate G3's Agent and Supervisor editions. Supervisor enables real-time monitoring of Agents and Queues, tracking agents' performance and generating comprehensive statistics reports, while the Agent edition provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.
Unlimited Queues (ACD)
Automatic Call Distribution ("ACD") system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.
Monitor Pages
A Campaign's Monitor page allows users to see a full list of all existing Campaigns on the system and access further information regarding important Real-Time data. Users may see a table divided into three main sections - Calls, Agents, and Contacts. These three sections are then divided into several subsections for better organization which makes it completely user-friendly.
